Topics:
- Terms and concepts:
- Classification decisions
- Disclosure decisions
- Company disclosures:
- Southwest Airlines
- Qantas
- British Airways
- Take-aways
Scenic Video: [16 min]
Formatted for most devices Closed captions below video Slow-speed Internet connection
iPod/iPhone iPad/Android tablet Android phone/MP4 players
Additional Materials:
Video slides [pdf]
Transcript [pdf] Transcript [doc]